Returns and Refunds

Last updated: August 20, 2026

We want Aqua Di Holy orders to arrive correctly, safely, and in the condition promised. Because fragrance is a personal-care product, returns are handled carefully for hygiene, safety, and product-integrity reasons.

Eligible returns

Unopened, unused, and undamaged items may be eligible for return within 14 days of delivery when approved by our support team. Products must be returned in original packaging with all included cards, inserts, gifts, and accessories.

Items usually not returnable

Opened fragrance, used products, personalized products, custom selections, gift messages, limited collector items, final-sale items, and products damaged after delivery are generally not returnable unless required by law or approved by us because of an order problem.

Damaged or incorrect orders

If your order arrives damaged, leaking, defective, or incorrect, contact us within 5 days. Include your order number, delivery address, photos of the packaging, photos of the item, and a short description of the issue.

Refund timing

Approved refunds are issued to the original payment method after the return is received and inspected, or after we approve a carrier or fulfillment claim. Banks and payment processors may take additional time to post the refund.

Return shipping

Return shipping instructions must be provided by Aqua Di Holy before any fragrance is sent back. Do not mail leaking, damaged, or unsafe fragrance unless we give specific instructions.